Order Processing Specialist- Columbus, Ohio

Columbus, OH
Full Time
Mid Level

Improveit! is one of the top family-owned, windows, bathroom, and home improvement companies since 1989!

We are looking for a detail oriented, reliable, and experienced Order Processing Specialist to join our Team! If you are looking for a growing company that has an amazing culture, offers a competitive salary, and has good benefits, then Improveit! Home Remodeling is the right place for you!

The Order Processing Specialist is focused on helping us provide an outstanding customer experience through the accurate and timely processing of window, bath, and associated product and supplies orders.

Essential Duties and Job Responsibilities


  • Review sale items entered in Improveit! 360 (i360) to contract to ensure accuracy.
  • Compare all Modifications with sales items, contract, and order.
  • Upload admin fees to the sales items in i360.
  • Upload sales commission rules and calculate commissions in i360.
  • Final review of all contract exceptions to ensure resolved prior to releasing for order.
  • Accurate and timely processing of orders with all vendors.
  • Ensure delivery dates are entered and accurate.
  • Responsible for timely and accurate delivery of all products and destinations.
  • Work with warehouse managers to ensure min/max levels of all products.
  • Accurate and timely ordering of all associated products.
  • Manage vendor/manufacturer communication related to procurement.
  • Review all received products in warehouse to confirm fully received and mark ready to set.
Post Installation
  • Order custom shower doors that require measurement after install of wet space.
  • Work with warehouse managers to ensure all damaged product and RMAs are returned and documented properly.
  • Document all post work required products ordered and received in i360.
  • Review all received post work required products in warehouse to confirm fully received and ready to set.
  • Process vendor credits to accounting.
  • Reconcile vendor cost to anticipated cost and work with vendor on discrepancies.
Standard Service
  • Accurate and timely place orders for all service parts.
  • Document all service parts ordered and received in i360.
  • Review all received service products in warehouse to confirm fully received and ready to set.
  • Maintain IHR KPI metrics for ordering procurement.
  • Misc. duties as assigned.

Required Skills/ Education:

  • Knowledge of construction aspects of interior and exterior home improvement, preferred.
  • Proficient in conflict resolution with vendors for best practices.
  • Proficient in construction measurement techniques.
  • Proficient in time management.
  • Proficient in planning and organization with a proactive approach.
  • Ability to develop rapport and a relationship with vendors.
  • Ability to multi-task and make decisions with varied degrees of information.
  • Must have strong attention to detail and accuracy.
  • High School Diploma or equivalent
  • 2+ years prior experience in the home improvement, replacement contracting, home services or related industries.
  • 2+ years of procurement experience in related industry.
  • Strong written and verbal communication skills
  • Proficient using Microsoft Office and Online Systems/CRMs (i.e., Salesforce.com)

About Improvit Home Remodeling
Serving the needs of homeowners for over 34 years, Improveit! Home Remodeling is a leading, continuously growing, home improvement contracting company headquartered in Columbus Ohio. Creating happier homes through the installation of energy-efficient replacement windows and affordable and on-trend bathroom transformations. Customers love their homes and enjoy benefits such as, increased home value, enhanced beauty, and greater comfort.

We Foster a culture focused on winning and our passion is deeply rooted in continuous improvement.

We seek leaders who are interested in developing leaders. For us, "Improveit" is more than a name- It's an attitude that governs all that we do for our staff, our customers, and our communities.

What We Offer

  • Highly competitive compensation package
  • Generous time-off benefits, including company Holidays
  • Health, Dental, Life insurance options
  • 401K Retirement Savings
  • Ability to work independently
  • Professional work environment, brand-new, centrally located offices
  • Backing of 34-year-old proven industry leader

Location: Corporate Office

Schedule: Monday to Friday 7:00 am to 4:00 pm

Work Environment: Business Casual


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